Common Questions.
Can't find what you're looking for? Call us at 309-245-2441 or text us anytime — we're happy to help.
Accounts
How do I open a checking or savings account?
Visit any of our five branches with a valid photo ID and your opening deposit. You can also call us at 309-245-2441 or text us to get started.
What checking account is right for me?
It depends on your needs. Basic Checking has no monthly fee and is great for everyday banking. If you want to earn interest, Investment Checking or 55+ Checking might be a better fit. See all our options on our Checking page or ask a banker.
Online & Mobile Banking
How do I set up online banking?
Visit our online banking enrollment page or stop by any branch. You'll need your account number and a valid email address.
How do I set up mobile banking?
Download the Bank of Farmington app from the App Store or Google Play, then log in with your online banking credentials.
Can I deposit checks from my phone?
Yes. Open the mobile app, select "Deposit," take a photo of the front and back of your check, and submit.
What is text banking?
You can text a real banker at 309-245-2441 for help with your accounts. It's not a chatbot — it's an actual person who works at your bank.
Cards
What do I do if my debit or credit card is lost or stolen?
A: Call us at 309-245-2441 during business hours. After hours, call Shazam at 1-800-383-8000. You can also turn your card off instantly using Card Control in the mobile app.
What is Card Control?
Card Control lets you turn your debit card on or off anytime from the mobile app. Lost your card? Turn it off while you look for it. Found it? Turn it back on.
Does my debit card work with Apple Pay and Google Pay?
Yes. Bank of Farmington debit cards are enabled for Apple Pay, Google Pay, and Samsung Pay.
Loans
How do I apply for a loan?
Call us or stop by any branch to talk with a loan officer. We'll walk you through the application and let you know what documents to bring.
How fast can I get a loan decision?
Most decisions happen quickly because we make them right here — not at a headquarters in another state. Your loan officer will keep you informed throughout the process.
Can I make loan payments online?
Yes. You can make payments through online banking or through our online payment portal.
Security
How does Bank of Farmington protect my accounts?
We use multi-factor authentication, encryption, and continuous fraud monitoring. We also offer Card Control so you can turn your debit card on or off anytime.
Will Bank of Farmington ever call me to ask for my PIN or personal information?
No. We will never call, text, or email you to ask for your PIN, passwords, or account numbers. If you receive a suspicious contact claiming to be from us, hang up and call your local branch directly.