Reminder: Please know we will never call you to verify your personal information/PIN # for any reason! Contact your local office should you have any concerns.
Has your card been lost or stolen? It can be nerve racking worrying about whether or not your credit card company has turned off your card quickly enough for it not to be used. Card Control lets YOU turn “activate / deactivate” your card at any time! Card Control adds added security to your debit card and safeguards your account.
If you have lost your card, simply turn it off! Once you locate it, you can easily turn it back on with full access to using it again.
● Farmington Office - (309) 245-2441
● Canton Office - (309) 649-1500
● Peoria Office - (309) 306-8939
● Williamsfield Office - (309) 639-2242
● (800) 383-8000
Falcon Fraud is a fraud detection service that Bank of Farmington and Integrity Community Bank partner with to keep your transactions and account safe. If Falcon Fraud suspects suspicious activity on your account for any reason, Shazam will temporarily block your card from future purchases and try to contact you via phone* or text message**. If you receive a call or text message, please respond promptly to avoid any downtime with your debit card. They will verify the purchases that caused the alert and if the transactions are valid transactions, the card will be reopened. If the transactions are fraud, your card will remain in a blocked status.
You may call the bank during normal business hours to inquire about your card. If you are inquiring after normal business hours, please call Shazam Fraud Falcon at (866) 508-2693. This telephone number is available 24 hours a day, 7 days a week.
Please make sure you always travel with a secondary method of payment (credit card, cash, etc).
We recommend using your debit card as a debit with a PIN number as it is more secure and less likely to cause a temporary block on your card.
PROCESS UPDATE: SHAZAM is further enhancing their customer identification process with randomized toll-free phone numbers.
These numbers will be used when reaching out to cardholders to confirm suspicious activity instead of a single toll-free phone number. The random toll-free number will be tied to the case and utilized as a means of positive identification when cardholders call into the call center.
*Text Message alerts from 72718
Have a great trip!